Last updated: 12 August 2026
These Terms and Conditions ("Terms") govern access to our website and the purchase or use of services provided by Southside Devs I.T. Services ("Southside Devs", "we", "us", or "our"). By placing an order, starting a subscription, accepting a proposal or service order, creating an account, or using our services, you agree to these Terms.
Southside Devs I.T. Services provides digital and information technology services from the Philippines. Our registered details and customer service contacts are listed at the end of these Terms and should also be displayed on our website footer and Contact page.
Our services may include website design and development, website hosting, maintenance and updates, e-commerce development, mobile application development, web application development, system integration, API development, cloud and DevOps services, and related digital services. The exact deliverables, features, limitations, timetable, and support level for an order are the ones shown on the applicable pricing page, proposal, quotation, service order, invoice, or other written agreement.
Subscription website plans and custom development projects may have different scope and commercial terms. If a signed proposal or service order conflicts with these Terms on a project-specific matter, the signed proposal or service order will control for that matter.
The billing interval for a service may be monthly, quarterly, annual, milestone-based, or otherwise stated on the pricing page, checkout, invoice, proposal, or service order. Where recurring billing is enabled, the checkout or order confirmation will identify the recurring nature and billing interval of the charge.
You may cancel a website subscription in accordance with the cancellation option shown in your account, order confirmation, or by contacting us. Unless a different arrangement is stated in writing, cancellation stops future renewal charges and takes effect at the end of the already-paid billing period. Your service generally remains available through that paid period.
Upgrades may take effect during the current billing cycle where supported. Downgrades normally take effect at the next billing cycle. Any price difference, credit, or timing will be shown or confirmed before the change is processed.
Cancellation by itself does not automatically create a refund for time already used or an already-started paid period. Refunds, credits, and remedies are governed by our Return and Refund Policy and applicable law.
Any delivery estimate is based on the scope agreed and on timely receipt of the information, content, approvals, access credentials, and feedback we need from you. Our website may describe an average or typical launch timeframe for standard sites; that is an estimate rather than a guarantee for every project. Complex websites, applications, integrations, migrations, and custom work may require a longer agreed schedule.
If a client delays content, approvals, access, feedback, or other dependencies, milestones and launch dates may move accordingly. We will communicate material schedule changes when reasonably possible.
Included revisions and routine updates are limited to the scope of the selected plan or written agreement. New pages, redesigns, new features, integrations, migrations, or substantial scope changes may require a separate estimate, fee, or delivery schedule. We will seek your approval before starting separately chargeable out-of-scope work.
Some services rely on third parties such as hosting providers, domain registrars, content delivery networks, cloud platforms, analytics tools, email providers, APIs, plugins, software libraries, payment providers, and app stores. Third-party services may have their own terms, licences, fees, availability, review requirements, and acceptable-use rules.
Any domain, hosting, licence, or third-party inclusion is limited to what is expressly stated in the applicable plan or order. Renewal charges or third-party costs not included in your plan will be disclosed before we charge them where they are payable to us.
Each party should protect confidential business, technical, commercial, account, and non-public project information received from the other and use it only for the project or as otherwise permitted by law. This does not apply to information that is already public through no breach, independently developed, lawfully received from another source, or required to be disclosed by law.
You may not use our services to create, host, transmit, or facilitate unlawful, fraudulent, infringing, malicious, deceptive, or abusive activity, including malware, unauthorized access, intellectual property infringement, unlawful collection of personal data, or content prohibited by applicable law. We may refuse, suspend, or terminate affected services where reasonably necessary to address a legal, security, abuse, payment, or platform risk.
We take reasonable steps to keep managed services available and secure. Planned maintenance, emergency maintenance, internet failures, third-party outages, cyber incidents, force majeure events, DNS issues, or other events outside our reasonable control may temporarily affect availability. Any uptime target or backup inclusion applies only where expressly stated in the relevant plan or service description.
If a digital service materially fails to conform to the agreed description, scope, functionality, or contractual requirements, please notify us promptly with enough detail for us to investigate. We will use reasonable efforts to correct, re-perform, or otherwise remedy a verified issue within a reasonable time. Where applicable law gives you a right to repair, replacement, refund, or another remedy, those rights are not excluded by these Terms.
Because we provide digital services rather than physical goods, there is generally no physical item to return. Eligibility for a refund, partial refund, credit, or re-performance depends on the circumstances, the stage of the work, the applicable order, and legal rights that cannot be waived. Please read our separate Return and Refund Policy, which forms part of these Terms.
Our handling of personal information is described in our Privacy Policy and Cookie Policy. When we process personal data on behalf of a client as part of hosting, forms, maintenance, an application, or another service, additional data-processing terms may apply. Clients remain responsible for their own privacy notices and lawful collection/use of personal data where they determine the purposes and means of processing.
We will perform the agreed digital services with reasonable care and skill. However, unless expressly guaranteed in writing, we do not guarantee a specific search ranking, traffic level, sales volume, revenue, lead volume, conversion rate, app-store approval, advertising result, or other commercial outcome. Results depend on many factors outside our control.
To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, punitive, or consequential loss that was not reasonably foreseeable at the time of contracting. Our aggregate liability arising from a particular service will not exceed the amount you paid to us for that service during the three months immediately before the event giving rise to the claim, except to the extent a different limitation is required by law or expressly agreed in writing.
Nothing in these Terms limits liability or consumer rights that cannot legally be limited or excluded, including any remedies that apply under Philippine consumer or e-commerce law.
Either party may end a service as allowed by the applicable plan or agreement. We may suspend or terminate a service for material breach, unlawful use, serious security risk, or non-payment after reasonable notice where practicable. On termination, outstanding fees for services already provided remain due, subject to any valid refund, credit, or statutory remedy.
We encourage you to contact us first at info@southsidedevs.com or +63 966 450 2283 so we can address concerns quickly. Our separate Dispute Resolution Policy explains our internal complaint process. We aim to resolve complaints promptly, and if a complaint relating to an internet transaction remains unresolved after seven (7) calendar days from filing, the internal redress mechanism may be treated as exhausted under applicable Philippine e-commerce law.
Nothing in these Terms prevents a consumer from using an applicable government complaint, mediation, online dispute resolution, regulatory, or court process after any required internal redress step has been completed or otherwise as permitted by law.
These Terms are governed by the laws of the Republic of the Philippines. Subject to mandatory consumer rights, applicable administrative remedies, and any legally required dispute process, disputes that proceed to court will be submitted to the competent courts having jurisdiction in the Philippines.
We may update these Terms to reflect changes in our services, technology, business practices, or legal requirements. We will post the updated version on this page and update the "Last updated" date. Where a change materially affects an active paid service, we will provide additional notice where reasonably required.
These Terms, together with the applicable plan, proposal, service order, invoice terms, Privacy Policy, Return and Refund Policy, and Dispute Resolution Policy, form the agreement for the relevant service. If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Business name: Southside Devs I.T. Services
DTI Business Name Registration No.: 8178005
Registered business address: House No. 3, GB Apartment, H Abellana Street. Canduman, Mandaue City, Cebu, Philippines 6014
Email: info@southsidedevs.com
Phone: +63 966 450 2283
Customer service hours: Monday–Friday, 9:00 AM – 6:00 PM; Saturday, 9:00 AM – 12:00 PM (Philippine time), excluding holidays or as otherwise posted on our Contact page.