Return and Refund Policy

This Return and Refund Policy applies to payments made to Southside Devs I.T. Services ("Southside Devs", "we", "us", or "our") for website subscriptions, hosting and maintenance, development services, applications, integrations, APIs, cloud/DevOps work, and related digital services.

1. No Physical Returns

We provide digital and professional services, not physical retail goods. Therefore, there is normally no physical product to return. References to a "return" in consumer law are addressed through the appropriate remedy for the digital service, such as correction, re-performance, replacement of a defective digital deliverable where applicable, credit, cancellation, or refund.

2. Subscription Cancellation

You may cancel an eligible recurring subscription at any time through the available account process or by contacting us. Unless otherwise stated in your order, cancellation stops future renewal charges and takes effect at the end of your already-paid billing period. Your service generally remains active through that paid period.

For monthly, quarterly, or annual billing, cancellation because you changed your mind or no longer need the service does not automatically create a pro-rata refund for the current paid period after the service period has started. This does not affect refunds or other remedies required by law or available under the circumstances described below.

3. When a Refund, Credit, or Re-Performance May Be Available

Depending on the facts, we may approve a full or partial refund, service credit, correction, or re-performance where:

• You were charged more than once for the same transaction, or we charged an incorrect amount and cannot promptly correct it by adjustment.
• We accepted payment for a service but did not begin or provide the service due to our error and we cannot provide an acceptable alternative within a reasonable time.
• A delivered digital service materially fails to conform to the agreed description, scope, functionality, or contractual requirements, you notify us and give us a reasonable opportunity to correct or re-perform the service, and we are unable to remedy the verified issue.
• We cancel a prepaid service for reasons not caused by your breach or non-payment and there is an unused prepaid amount that should reasonably be returned.
• A specific written proposal, service order, or guarantee expressly gives you a refund right.
• A refund or other remedy is required under applicable Philippine law, including consumer or internet transaction rules that cannot be waived by contract.

4. Situations That Are Generally Not Refundable

Subject to applicable law and any written agreement, refunds are generally not provided solely because:

• You change your mind after the service period or project work has started.
• You do not use an active service during an already-paid period.
• A launch or milestone is delayed because required content, approvals, access, credentials, feedback, or other client dependencies were not provided on time.
• You request work outside the agreed scope or decide you need different features after approved work has been completed.
• A third-party platform, app store, advertising network, domain registrar, API, payment provider, search engine, social platform, hosting provider, or other external service changes its rules, rejects an application, experiences downtime, or produces a business result outside our control, unless the refund is otherwise required by law or our own service materially failed to conform to the agreement.
• A service is suspended or terminated because of a material breach, unlawful use, serious security risk, or valid non-payment, subject to applicable law.

5. Custom Projects and Third-Party Costs

Custom projects may have milestone, deposit, or project-specific payment and refund terms in a signed proposal or service order. Those project-specific terms apply to the extent they are consistent with applicable law.

Where we have already incurred a non-recoverable third-party cost specifically for your project (for example, a domain registration, paid licence, platform fee, cloud resource, or external service), that amount may be excluded from a discretionary refund or deducted from an otherwise refundable amount if the cost was properly authorized and cannot be recovered, except where the law requires a different result.

6. How to Request a Refund or Remedy

Email info@southsidedevs.com or contact us through our website. Please include:

• Your full name and business name, if applicable.
• The email address or account used for the purchase.
• Invoice, order, subscription, or transaction reference number.
• The payment date, amount, and payment method type.
• A clear description of the issue and the remedy you are requesting.
• Relevant screenshots, error messages, communications, or other information that helps us investigate.

Please contact us promptly after discovering a billing or service problem. A prompt report helps us investigate and preserve relevant records, but nothing in this policy shortens a statutory complaint or remedy period that applies by law.

7. Review and Decision

We will review the order, payment record, agreed scope, work completed, communications, and any technical evidence. We may ask for additional information or an opportunity to correct the issue. We aim to provide a substantive resolution within seven (7) calendar days after a complete complaint is filed, or to explain why more information or time is reasonably needed.

8. Approved Refunds

If a refund is approved, we will normally return it to the original payment method where possible. If that is not possible, we may ask you to confirm an alternative lawful refund method. We aim to initiate an approved refund within ten (10) business days after approval. Your bank, card issuer, e-wallet, or payment provider may take additional time to post the funds to your account.

Refunds will be made in the amount and currency determined by the approved resolution. Any exchange-rate difference or external bank/processor fee outside our control will be handled according to the payment provider's rules and applicable law.

9. Chargebacks and Unauthorized Payments

If you believe a payment is unauthorized, contact us and your bank, card issuer, e-wallet, or payment provider promptly. If you have a service or billing dispute, we encourage you to use our internal complaint process first so we can investigate and resolve the matter quickly. This request does not waive any chargeback, consumer, or legal right you may have.

10. Statutory Consumer Rights

Nothing in this policy excludes or limits a right or remedy that cannot lawfully be excluded. For qualifying internet transactions, Philippine law may provide remedies where a digital good or service is defective, fails to conform to the contract, or is not completed as agreed. Depending on the circumstances, those remedies may include correction, re-performance, replacement, refund, or other relief.

11. Related Policies

This policy should be read together with our Terms and Conditions, Privacy Policy, and Dispute Resolution Policy. If a signed proposal or service order contains a project-specific refund term, that term will apply to the project to the extent permitted by law.

Contact Information

Business name: Southside Devs I.T. Services
DTI Business Name Registration No.: 8178005
Registered business address: House No. 3, GB Apartment, H Abellana Street. Canduman, Mandaue City, Cebu, Philippines 6014
Email: info@southsidedevs.com
Phone: +63 966 450 2283
Customer service hours: Monday–Friday, 9:00 AM – 6:00 PM; Saturday, 9:00 AM – 12:00 PM (Philippine time), excluding holidays or as otherwise posted on our Contact page.